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Contact Us

Thank you for using Unigear to purchase your Australian National University (ANU) approved staff uniforms.  So that all enquiries are responded to as quickly as possible, we have created three separate departments to assist you with your enquiries.

We allow staff with a valid staff I.D. number to place their order using either our online uniform store, or, by downloading and filling in a form that can be returned to us either by fax or email.

 

Contacting a Customer Representative

Please select from the contact forms below to contact us in regards to an enquiry.  These contact forms are available in the top menu and can be found here:

Sales Enquiries (link) — Please use this link when you have a question or query regarding a uniform product you wish to purchase.  For example: You would like to find out more about a product, its style, its fit or whether it is permitted in your faculty.

Order Enquiries (link) — Please use this link when you have submitted an order and would like an update to the status, or wish to ammend or update details on the order.  For example: You would like to confirm your order was received, you would like to find out when your order will be delivered or would like to make changes to the goods ordered.

Returns (RMA) Enquiries (link) — Please use this link once you have taken delivery of your uniform and wish to report either an issue or mistake on the order.  For example: You would like a larger size or if the garment is damaged.

 

Creating Orders Offline

If you wish to order without using the internet, we recommend using either of our downloadable 'PDF' and 'Spreadsheet' files.  Please fax or email your order using one of the following methods:

  • Printed and faxed to: 02 9438 1153
  • Attached to an email: orders@anu.unigear.com.au

Once you have submitted your order using either of the above methods, we will review your order and send an invoice detailing individual product prices, the cost for delivery (dependant on quantities ordered) and available methods of payment for your order.

 

Should you experience any difficulties with your order, contacting and communicating with staff; we also have a telephone number that you may use if any of the above methods are not working.  To contact one of our customer representatives, please click here.